Upgrading and Installing Browser Configuration
  1. What are the system requirements for RealPlayer 7 Plus?

    To use RealPlayer 7 Plus, you need the following:

    • A Mac OS or Windows (95, 98, or NT 4.0) computer
    • 32 MB RAM for Mac OS and 16 MB of RAM for Windows
    • A hard drive with at least 30 MB of free space
    • A video card capable of displaying 65,000-colors
    • An Internet connection & web browser

    Windows minimum system requirements

    • 90 MHz Intel Pentium processor (or equivalent)
    • Windows 95
    • 16 MB RAM
    • 30 MB free space on your hard disk
    • 16-bit sound card and speakers
    • 65,000-color video display card
    • 14.4Kbps modem (audio only); 28.8Kpbs modem (video)
    • Internet connection and web browser (Internet Explorer or Netscape Navigator)

    Windows recommended system requirements

    Audio and video performance will increase if your computer meets or exceeds the following:

    • 120 MHz or faster Intel Pentium processor (or equivalent)
    • Windows 95, Windows 98, or Windows NT 4.0 with Service Pack 3
    • 32 MB RAM
    • 30 MB free space on your hard disk
    • 16-bit sound card and speakers
    • 65,000-color or better video display card
    • 28.8Kbps or faster modem
    • Internet connection and web browser (Internet Explorer or Netscape Navigator)

    We recommend that you use RealPlayer 7 Plus with Virtual Memory turned on and allocated to at least 65 MB. As a general rule, please do not run many programs while using RealPlayer 7 Plus for Macintosh with high bit rate content.

  2. Does RealPlayer 7 Plus automatically overwrite older versions of RealPlayer?

    RealPlayer 7 Plus will automatically overwrite RealPlayer Plus G2. It is not possible to have both RealPlayer 7 Plus and RealPlayer Plus G2 installed on the same computer. All your custom channels and favorites will migrate from RealPlayer Plus G2 to RealPlayer 7 Plus.

    RealPlayer 7 Plus will not overwrite RealPlayer 5.0 Plus and earlier unless you install RealPlayer 7 Plus into the same folder as the older version.

  3. When does the RealPlayer 7 Plus beta expire?

    RealNetworks intentionally sets an expiration date in both the beta installation program and RealPlayer 7 Plus beta executable file. All our beta programs expire to remind our customers to update to the latest beta or final release of the RealPlayer. Final release versions do not expire.

    The RealPlayer 7 beta will expire 120 days after it was released. There are two ways to update your copy:

    1. If your copy of RealPlayer 7 Plus beta has not yet expired, start RealPlayer 7 Plus beta, click Help, and choose Check for Update.
    2. If your copy of RealPlayer 7 Plus beta has already expired, check the RealNetworks download page.

  4. Why am I having problems after removing RealPlayer 7 and reinstalling RealPlayer G2 for Windows?

    If you have RealPlayer 7 (Basic or Plus) and RealJukebox (Basic or Plus) installed and you decide to revert back to RealPlayer G2, you must also uninstall RealJukebox.

    Because RealJukebox requires some RealPlayer components, it will "lock" those RealPlayer components, preventing the RealPlayer G2 installer from overwriting them during the reinstall.

    If you...
    1. Leave RealJukebox installed and reinstall RealPlayer G2 over RealPlayer 7

      -OR-

    2. Leave RealJukebox installed, uninstall RealPlayer 7, and reinstall RealPlayer G2

    The RealPlayer 7 components cannot be replaced with the RealPlayer G2 components. This results in a partial install containing both RealPlayer 7 and RealPlayer G2 components, which causes compatibility problems.

    To correct this problem, you must uninstall RealJukebox and RealPlayer 7, then reinstall RealJukebox and RealPlayer G2.

    Note: Be sure you write down your serial number(s) before you uninstall Plus versions of RealPlayer or RealJukebox. You can locate the serial number by choosing About... from the Help menu. If you need to download a new copy of RealPlayer Plus or RealJukebox Plus, contact Customer Service at http://service.real.com/

    This issue will be corrected in a future release of RealPlayer 7.

  5. Why do I receive a Mac "destination folder is currently locked" error when I try to install RealPlayer 7 Plus for OS from CD-ROM?

    When you double-click the "plusinst.hqx" file located on the RealPlayer 7 Plus CD-ROM, the Macintosh returns the error, "The disk with your preferred destination folder is currently locked. Error -44" (or a similar error).

    The RealPlayer 7 Plus installer on the CD-ROM is stored in a compressed archive format that must be decompressed before you can install RealPlayer 7 Plus. When you double-click the "plusinst.hqx" file on the CD-ROM, the Macintosh tries to decompress to the CD-ROM. Since it is not possible to write to a CD-ROM, the decompression fails and you receive an error message.

    To prevent this problem from occurring, you must copy the installer to the hard drive and then decompress the file.

    To copy the installer to your hard drive and install RealPlayer 7 Plus, do the following:

    1. Open the CD-ROM by double clicking the RealNetworks CD-ROM on the Mac OS Desktop.
    2. Drag the "plusinst.hqx" file from the CD-ROM to your hard drive.
    3. Once the file has finished copying, double-click the "plusinst.hqx" file located on your hard drive.

    The RealPlayer 7 Plus installer will decompress and create a RealPlayer Plus Installer icon. Double-click this new icon and follow the on-screen directions to complete the installation of RealPlayer 7 Plus.

    Note: You must have Stuffit Expander (or equivalent) installed in order to decompress files with the .hqx extension. If you do not have Stuffit Expander, you can download a copy from the Aladdin Systems web site.

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Web Browser and RealPlayer 7

 

How do I configure Internet Explorer 3.0x to work with RealPlayer 7 for Windows?

To manually configure Microsoft Internet Explorer 3.0x to automatically start RealPlayer 7 for Windows:

  1. Open Internet Explorer after installing the RealPlayer 7.
  2. From the View menu, choose Options.
  3. In the Options dialog box, click the Programs tab.
  4. On the Programs tab, click the File Types button. This opens the File Types dialog box.
  5. Click the New Type button. This opens the New Types dialog box.
  6. Complete the following information:
  7. Description of Type: RealMedia File
    Content Type (MIME): application/vnd.rn-realmedia
    Default extension for content type: .rm
  8. Click the New button. This opens the New Action window. Complete the following information:
  9. Actions: Open
    Application used to perform action: Browse to the RealPlayer
    (default location is C:\Program Files\Real\Realplayer\Realplay.exe)
  10. Click the OK button on each window to accept the changes.

Repeat the steps above for each of the file types whose information is listed below.

  • Description of Type: RealAudio File
    Content Type (MIME): audio/vnd.rn-realaudio
    Default extension for content type: .ra, .ram
    •
  • Description of Type: RealVideo File
    Content Type (MIME): video/vnd.rn-realvideo
    Default extension for content type: .rv
    •
  • Description of Type: RealAudio File
    Content Type (MIME): audio/x-pn-realaudio
    Default extension for content type: .ra, .ram
    •

     

    How do I configure Internet Explorer 4.0x and 5.0 to work with RealPlayer 7 for Windows?

    To manually configure Microsoft Internet Explorer 4.0x and 5.0 to automatically start RealPlayer 7 for Windows, do the following:

    1. Click the Start menu, choose Programs, and then Windows Explorer.
    2. In Windows Explorer, click the View menu and choose Options (or Folder Options).
    3. Click the File Types tab.
    4. Scroll to see if RealMedia File is in the list. If it is listed, double-click it to open the edit dialog box. If it is not listed, click the New button.
    5. In the dialog box, enter the following information:
    6. Description of Type: RealMedia File
      Content Type (MIME): application/vnd.rn-realmedia
      Default Extension for Content Type: .rm
    7. Click the Edit button, enter the following information in the Action dialog box:
    8. Action: open
      Application used to perform action: browse to the location of Realplay.exe
      (default is C:\Program Files\Real\Realplayer\Realplay.exe)
    9. Click OK

    Repeat the steps above for each of the file types whose information is listed below.

  • Description of Type: RealAudio File
    Content Type (MIME): audio/vnd.rn-realaudio
    Default extension for content type: .ra, .ram
    •
  • Description of Type: RealVideo File
    Content Type (MIME): video/vnd.rn-realvideo
    Default extension for content type: .rv
    •
  • Description of Type: RealAudio File
    Content Type (MIME): audio/x-pn-realaudio
    Default extension for content type: .ra, .ram
    •

    How do I manually configure Netscape Navigator 3.0x to work with RealPlayer 7 for Windows?

    To manually configure Netscape Navigator 3.0x to automatically start RealPlayer 7 for Windows:

    1. Start Netscape Navigator after installing the RealPlayer 7.
    2. From the Options menu, choose General Preferences.
    3. In the Preferences dialog box, click the Helpers tab.
    4. Click the Create New Type button.
    5. Enter the following information in the appropriate box:
    6. Description: RealAudio
      MIME Type: audio
      MIME SubType: vnd.rn-realaudio
      File Extensions: ra, ram
    7. Click the Launch Application button and find the directory in which RealPlayer 7 was installed
      (default is C:\Program files\Real\Realplayer) and select Realplay.exe as the program to start.

    Repeat the steps above for each of the file types whose information is listed below.

  • Description: RealVideo
    MIME Type: video
    MIME SubType: vnd.rn-realvideo
    File Extensions: rv
  • Description: RealMedia
    MIME Type: application
    MIME SubType: vnd.rn-realmedia
    File Extensions: rm
  • Description: RealAudio
    MIME Type: audio
    MIME SubType: x-pn-realaudio
    File Extensions: ra, ram

    • How do I manually configure Netscape Communicator 4.0x to work with RealPlayer 7 for Windows?

    1. Start Netscape Communicator.
    2. From the Edit choose Preferences.
    3. Double-click Navigator to expand the list.
    4. Select Applications.
    5. Scroll to see if the RealPlay File type is listed.
      -- If the file type is listed, select it and click the Edit button.
      -- If the file type is not listed, click the New Type button.
    6. Enter the following information in the appropriate fields:
    7. Description of Type RealAudio File
      Extension .ra, .ram
      MIME Type audio/x-pn-realaudio
    8. For the Application to use, click the Browse button and locate the Realplay.exe program.
      (The default location is C:\Program Files\Real\Realplayer)
    9. Click OK.

    Repeat the steps above for each of the file types whose information is listed below.

  • Description of Type RealAudio File
    Extension .ra, .ram
    MIME Type audio/vnd.rn-realaudio
  • Description of Type RealVideo File
    Extension .rv
    MIME Type video/vnd.rn-realvideo
  • Description of Type RealMedia File
    Extension .rm
    MIME Type application/vnd.rn-realmedia

    • How do I manually configure Netscape Communicator 4.5x, 4.6x, or 4.7 to work with RealPlayer 7 for Windows?

    1. Start Netscape Communicator.
    2. From the Edit menu choose Preferences.
    3. Double-click Navigator to expand the list.
    4. Select Applications.
    5. Scroll to see if the RealPlay File type is listed
      -- If the file type is listed, select it and click the Edit button.
      -- If the file type is not listed, click the New Type button.
    6. Enter the following information in the appropriate fields:
    7. Description of Type RealAudio File
      Extension .ra, .ram
      MIME Type audio/x-pn-realaudio
    8. For the Application to use, click the Browse button and locate the Realplay.exe program.
      (The default location is C:\Program Files\Real\Realplayer)
    9. Click OK.

    Repeat the steps above for each of the file types whose information is listed below.

  • Description of Type RealAudio File
    Extension .ra, .ram
    MIME Type audio/vnd.rn-realaudio
  • Description of Type RealVideo File
    Extension .rv
    MIME Type video/vnd.rn-realvideo
  • Description of Type RealMedia File
    Extension .rm
    MIME Type application/vnd.rn-realmedia

    • How do I configure the AOL 3.0 web browser to work with the RealPlayer 7 for Windows?

    The AOL 3.0 browser is a customized version of the Microsoft Internet Explorer browser. RealPlayer 7 for Windows 95 is compatible with the 32-bit Windows 95 AOL 3.0 browser. RealPlayer 7 is not compatible with the 16-bit Windows 3.1 AOL 3.0 browser.

    If you are having problems using the RealPlayer 7 for Windows 95 with your AOL 3.0 web browser, verify that you have the 32-bit version of the browser.

    To verify that you are using the 32-bit version of the AOL browser:

    1. Reinstall RealPlayer 7. If you no longer have the RealPlayer 7 installer, download it from the RealNetworks website.
    2. During the installation, the installation program searches your hard drive for web browsers on your system. If the following browsers were found on your system dialog box does not display the AOL browser, then you have the 16-bit version of the browser.

    You will need to obtain the 32-bit version of the AOL 3.0 browser for Windows 95, or upgrade to the latest version of AOL. If you are an AOL member, you can download the Windows 95 version of the AOL 3.0 browser for free. Connect to AOL, select the Keyword icon, and type the word upgrade when the dialog box appears. The screen for the AOL 3.0 browser appears and explains the steps to upgrade.

    During installation, RealPlayer 7 will automatically configure your browser.

    If the installer does not automatically configure your browser, you must manually configure the AOL 3.0 web browser:

    1. Start AOL 3.0 after installing the RealPlayer 7.
    2. Click the Globe icon on the menu bar.
    3. Click the Prefs button.
    4. Click the Programs button.
    5. Click the File Types.
    6. Select RealAudio File in the Registered file types list. Note: If a RealAudio file entry does not exist, you need to add one. Refer to the instructions below for adding a new File Type.
    7. Click the Edit... button and verify that the Action is open.
    8. Click the Edit... button and verify that the path name in the application used to perform action: field is correct. If it is not, browse to where the RealPlayer is located on your computer and click the OK button.

    To add a new File Type:

    1. If a RealAudio entry does not exist in the File Types:
    2. Click New Type.
    3. Enter the following information in the appropriate box:
    4. Description: RealMedia File
      Associated Extensions: .rm
      Content Type (MIME): application/vnd.rn-realmedia
    5. Click the New... button.
    6. Type "open" (without the quotes) in the Action: field.
    7. Type "C:\Program Files\Real\Realplayer\Realplay.exe" (without the quotes) in the Application used to perform action: field. Note: If you have installed the RealPlayer into a different directory you will need to put this path name in the Application used to perform action: field or browse and select the path to the Realplay.exe application.

    Repeat the steps above for each of the file types whose information is listed below.

  • Description: RealAudio File
    Associated Extensions: .ra, .ram
    Content Type (MIME): audio/vnd.rn-realaudio
  • Description: RealVideo File
    Associated Extensions: .rv
    Content Type (MIME): video/vnd.rn-realvideo
  • Description: RealAudio File
    Associated Extensions: .ra, .ram
    Content Type (MIME): audio/x-pn-realaudio

    • You should now be ready to test your RealPlayer. In order to use RealPlayer with AOL, you must be connected to the Internet.

    To test RealPlayer 7:

    1. Start AOL 3.0.
    2. Once you have logged in to AOL, click the globe icon to start the web browser.
    3. In the Address field at the top of the browser, enter the following web address: http://www.real.com/products/realvideo/demo/index.html to view the RealVideo Demo web site.
    4. Click a RealVideo link to start your RealPlayer.
    5. For more RealAudio and RealVideo clips, please visit RealGuide. It is located at http://realguide.real.com

    Note: You may want to add the following sites to your Favorites menu.

    Real Home Page: http://www.real.com

    RealGuide: Your RealMedia Guide: http://realguide.real.com

    Broadcast.com home page: http://www.broadcast.com

    PlusZone: http://pluszone.real.com

    How do I configure the AOL 4.0 and 5.0 web browser to work with the RealPlayer 7 for Windows?

    The process for configuring helper programs (i.e., MIME types) in AOL 4.0 and 5.0 has changed since AOL 3.0. You can no longer make MIME type changes from within the AOL browser. AOL 4.0 and 5.0 now use Windows 95 File Type settings. Follow the steps below to set up AOL to automatically start RealPlayer when you click a RealMedia link.

    Note: A simpler way to accomplish this is to run the RealPlayer installation program again. Make sure you choose AOL 4.0 or 5.0 as your browser. From there everything will be configured automatically.

    To manually configure the AOL 4.0 or 5.0 browser to automatically start RealPlayer 7, do the following:

    1. Click the Start button, choose Programs, and then Windows Explorer.
    2. In Windows Explorer, click the View menu and choose Options.
    3. Click the File Types tab.
    4. Scroll to see if RealMedia File is in the list. If it is listed, double-click it to open the edit dialog box. If it is not listed, click the New button.
    5. In the dialog box, enter the following information:
    6. Description of Type: RealMedia File
      Content Type (MIME): application/vnd.rn-realmedia
      Default Extension for Content Type: .rm
    7. Click the Edit button, enter the following information in the Action dialog box:
    8. Action: open
      Application used to perform action: click the Browse button and locate the Realplay.exe program
      (The default location is C:\Program Files\Real\RealPlayer\Realplay.exe)
    9. Click OK.

    Repeat the steps above for each of the file types whose information is listed below.

  • Description of Type: RealAudio File
    Content Type (MIME): audio/vnd.rn-realaudio
    Default extension for content type: .ra, .ram
    •
  • Description of Type: RealVideo File
    Content Type (MIME): video/vnd.rn-realvideo
    Default extension for content type: .rv
    •
  • Description of Type: RealAudio File
    Content Type (MIME): audio/x-pn-realaudio
    Default extension for content type: .ra, .ram
    •

    How do I configure Opera 3.0 to work with RealPlayer 7 for Windows?

    RealPlayer 7 is compatible with the Opera 3.0 browser. However, Opera 3.0 does not recognize the RealPlayer plug-in or RealG2 with Flash content. This affects those sites where the content is only offered in embedded or Java accessed RealPlayer format. The plug-in recognition problem does not occur with Opera 3.1.

    In order to automatically start RealPlayer 7 and begin playback when a RealAudio or RealVideo link is clicked, Opera must be manually configured. Use the following instructions to configure the browser:

    1. Start Opera 3.0.
    2. Click the Preferences menu (press Ctrl+F11 if the menu is not visible)
    3. From the Preferences menu, choose Associate.
    4. In the Associate dialog box, click the New button.
    5. Enter application/vnd.rn-realmedia in the Type dialog box.
    6. Click OK.
    7. Enter .rm in the Extensions field.
    8. Click Show with Registered Application.
    9. Click OK.

    Repeat the steps above for each of the file types whose information is listed below.

  • Type: audio/vnd.rn-realaudio
    Extensions: ra, ram
    •
  • Type: video/vnd.rn-realvideo
    Extensions: rv
    •
  • Type: audio/x-pn-realaudio
    Extensions: ra, ram
    •

    How do I configure Opera 3.1 to work with RealPlayer 7 for Windows?

    RealPlayer 7 is compatible with the Opera 3.1 browser. However, Opera 3.1 does not yet recognize RealG2 with Flash content.

    In order to automatically start RealPlayer 7 and begin playback when a RealAudio or RealVideo link is clicked, Opera must be manually configured. Use the following instructions to configure the browser:

    1. Click the Start button, choose Find, and then Files or Folders.
    2. Search your computer for the file named Npra32.dll.
    3. Copy Npra32.dll to the C:\Opera\Plugins folder.
    4. Start Opera 3.1.
    5. From the Preferences menu, choose Associate. (Press Ctrl+F11 if the menu is not visible.)
    6. In the Associate dialog box, click the New button.
    7. Enter application/vnd.rn-realmedia in the Type dialog box.
    8. Click OK.
    9. Enter .rm in the Extensions field.
    10. Click Show with Registered Application.
    11. Click OK.

    Repeat the steps above for each of the file types whose information is listed below.

  • Type: audio/vnd.rn-realaudio
    Extensions: ra, ram
    •
  • Type: video/vnd.rn-realvideo
    Extensions: rv
    •
  • Type: audio/x-pn-realaudio
    Extensions: ra, ram
    •

    Once the browser is configured to recognize RealPlayer 7, you must configure it to recognize the RealPlayer plug-in:

    1. Start Opera.
    2. From the Preferences menu, choose Associate. (Press Ctrl+F11 if the menu is not visible.)
    3. In the Associate dialog box, click the New button.
    4. Enter audio/x-pn-realaudio-plugin in the Type dialog box.
    5. Click OK.
    6. Enter .rpm in the Extensions field.
    7. Click Show with Registered Application.
    8. Click the Find Plugin button.
    9. A message will appear stating that Opera has found a plug-in for this type. Click OK.
    10. Click OK for each of the messages, then close the dialog box.

     
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